Help centre

Buying or renting

How do I contact a lister?

Open a listing and choose Message. You'll need to be ID-verified (level 2). Your first message goes straight into the in-app inbox.

How do viewings work?

Pick a time the lister has opened and send a request. When they confirm, the exact address, a map with directions and an add-to-calendar file appear on your viewing page, and the lister receives your contact details so you can coordinate on the day.

Why can't I see the exact address?

It's revealed only after a confirmed viewing. Until then, listings show the neighbourhood and a shaded circle on the map.

Can I share the location with someone?

Yes. On a confirmed viewing choose “Share GPS link”. The recipient must be signed in and ID-verified, and the link expires in seven days. You can revoke it at any time.

Listing a property

What do I need to publish?

A level-3 account (NIN, BVN and liveness), a title and description, a price, the location, at least three photos and one weekly viewing window. You can prepare everything as a draft first.

What is the 3D scan?

An optional .glb model made with a phone scanning app. Buyers can rotate it on your listing page. You can also paste a Matterport, Kuula, RoundMe, YouTube or Vimeo tour link.

Why was my listing text rejected?

Listings can't contain phone numbers, e-mail addresses or links. Interested people contact you through chat, and you share details after an invoice.

Getting a green badge

The badge reflects which essential documents our team has verified. Upload them from the Documents step of your listing. What counts as essential depends on the listing:

• Sale: Certificate of Occupancy, Deed of Assignment, Registered Survey Plan, Governor's Consent, plus building/planning approval for built properties.
• Rent: Proof of ownership.
• Listed by an agent or caretaker: also a letter of authority or power of attorney from the owner.

Green means all essential documents are verified. Yellow means some are. Red means none yet. Clear scans verify fastest.

Chat & invoices

Why are phone numbers replaced with “contact details hidden”?

It keeps deals on the platform where both sides are protected. When a lister issues an invoice, contact details unlock in that conversation.

What does an invoice do?

It records the amount and terms between two transaction-ready users. Payments aren't processed on the platform yet — escrow is coming soon.

How do I report a problem?

Use Report on a listing, or the menu in a chat. Moderators can see the full conversation, including anything that was hidden.